General Résumé

Betsy Marks Delaney

PO Box 1393
Greenbelt, MD 20768-1393
301.922.1865 (voice/text) • 413.751.7320 (fax)

 Career Summary:

  • Top-level administration and support for non-profit arts and membership organizations, associations, and professional enterprises.
  • Digital media development (digital photography, graphics, audio and video conversion and editing) using Adobe CS5 Web, Creative and Production Premium Suites, most notably After Effects, Premiere Pro, Photoshop, Fireworks, Dreamweaver, Illustrator, and InDesign.

Professional Experience

Director of Guest Services, The Puppet Co.
(August 2014 – Date)

  • Manage all aspects of Box Office business for non-profit 501(c)(3) puppet theater based in Glen Echo Park, Maryland, serving over 60,000 visitors annually.
  • Process ticket transactions, group sales and bookings for 200-seat theater using Blackbaud’s Altru ticketing system on Mac.
  • Generate reports, track ticket sales, and log daily visitation using Altru and MS Excel.
  • Reconcile sales transactions and create bank deposits.
  • Process cash donations in Altru; acknowledge cash and in-kind donations in MS Word.
  • Maintain operating policy manuals.
  • Coordinate with Artistic Director, General Manager, and House Manager on audience seating, publicity outreach, advertising sales, and other events as needed.

General Manager, Greenbelt Arts Center
(August 2009 – August 2014)

  • Identified, installed, and managed online Box Office sales management system (Arts People).
  • Maintained online membership/donation records for all campaigns.
  • Designed / produced all publicity collateral (posters, postcards, programs, and other publications) for distribution to patrons and visitors, using MS Publisher, Adobe Photoshop, Fireworks & Illustrator.
  • Implemented, integrated, and maintained Google Calendar-based space management system.
  • Negotiated royalty licenses with publishers and guest contracts for all productions and events.
  • Met regularly with Board of Directors to resolve issues as needed and maintain operating policy manuals.
  • Coordinated building maintenance, technical and support staff, and supplies.

Community Initiative Director, Washington Revels, Inc.
(September 2007 – March 2009)

  • Created video presentations (on YouTube) for marketing to support Community Initiative efforts and Christmas Revels using Adobe Premiere CS3, Nero and Windows Movie Maker.
  • Coordinated fundraising development database migration project, provided data reporting and continuity management between Access, Constant Contact, FileMaker Pro and systems.
  • Front of House Manager (2008), Producer (2007) for The Christmas Revels at Lisner Auditorium; managed contracts, production calendar, performer contacts; supported box office and house management staff.
* Details for prior experience are available upon request.


Artistic Director, OutOftheBlackBox Theatre Company, Inc. (November 2004 – Date)

  • Founded and established 501(c)(3) non-profit theatre company, located in Greenbelt, MD.
  • Serve as President and Treasurer for Board of Directors.
  • Designed, continue to provide content for and maintain online Facebook and other social networking presences, and company web site.
  • More information under Theatrical Experience.


  • Dean’s List for seven straight semesters (Spring 2013 through Spring 2016).
  • Member, Phi Theta Kappa Honors Society, Alpha Alpha Sigma Chapter (2014)
  • Lifetime Achievement Award, International Costumers’ Guild (2008)
  • Costume-Con Founder’s Award (2005)
  • International Costumers’ Guild President’s Award (2003)
  • Cast Member, Alpha Psi Omega Theatre Honors Society, Kappa Lambda Chapter (1984)


  • BA Graphic Communication: University of Maryland University College
    Adelphi, Maryland (Awarded May 2016)
  • BA Technical Theatre (Scenic Design Emphasis): SUNY College at New Paltz
    New Paltz, New York (Awarded May 1985)
  • Coursework, Web Design & Interactive Media: Howard Community College
    Columbia, Maryland (January 2013 – May 2014)
  • Coursework, Theatrical Costume Design: University of Maryland College Park
    College Park, Maryland (September 1987 – December 1987)
  • Graduate Assistant, University Theatre Costume Shop: University of Maryland College Park
    College Park, Maryland (September 1987 – December 1987)
  • Coursework, General Studies: Monroe Community College
    Rochester, New York (September 1981 – May 1982)